Meet the Team

We are
Rio + Alyssa

We are obsessed with the Customer Experience’. Between the two of us, we have over 20 years of experience in the customer service industry, with our last 6+ years spent in luxury sales. We met in 2015, and together, we built a very successful bridal boutique from the ground up. By our second year in business, we were bringing in over a million dollars in sales and had a Waitlist that was a mile long. How? We get people. And we are really really good at creating an Experience within every transaction. We were able to build the successful business that we did because we understand the importance that the Customer Experience plays. 

We have refined our customer service skills by operating a luxury, retail space and through this, we have come to realize the core fundamentals that are needed in order to create a five star Customer Experience. The Waitlisted was created to help other businesses implement those foundational pillars and redefine their Customer Experience. We believe that the Experience you provide for your customers from the moment they find you, all the way until that transaction is made [and even after the sale], is what will make you a leader in your industry. We are here to help you leave a lasting impression with every client that walks through your door and build a company that people can't wait to tell their friends about.